Xironet is a privately owned IT Support and IT Services business formed in 2001. Today we’re proud to boast a strong team of IT engineers who thrive on rolling up their sleeves and solving your IT problems and meeting your business needs. We are on a mission to exceed your expectations and form a long-term, mutually beneficial relationship with you.
About Xironet
Technology solutions to help businesses and societies flourish
(It’s not about us, it’s about you)
What We Do
Technology can be complicated, but we’ve seen it all before and can help you with any IT issue.
Who We Help?
Our vertical solutions expertise allows your business to streamline workflow, and increase productivity.
Why Choose Us
We have a proven process to help you move your business forward and we’re with you every step of the way.
Our History
1988 - 1990
Our job is to grow your business and help you achieve success using technology, whether you need full management of your ICT or you want to complement your internal IT team.
We pride ourselves on extraordinary support, getting to know our customers and becoming an extension of their team.
2000 - 2009
The benefits of Xironet Managed Services
⦁ Predictable and known IT costs
⦁ Intelligent proactive 24/7 monitoring of your system and devices
⦁ Rapid response and resolution of incidents
⦁ Regular software patch management
⦁ Service desk with specialist skills and expertise
⦁ First-, second- and third-line support, only speaking jargon-free English
⦁ Service and performance reporting for complete transparency
2010 - 2017
Xironet successfully partners with Envato, a growing provider of local Australia IT Support and IT Services to both local and overseas businesses.
2018 - Present
The service team at Xironet made it through to the final of the Service Desk Industry (SDI) Best Small Managed Service Desk Provider (MSP) awards. We are incredibly proud of the external recognition for our team, who have completed extensive training and have worked incredibly hard over an extended period to ensure we consistently meet the needs of our customers.ers with CComm IT Solutions, a UK provider of outsourced IT Services.
GETTING IT RIGHT FROM THE START
To make sure from the outset your infrastructure is in a healthy state, at the beginning of any managed service we start with a structured on-boarding process including an in-depth systems audit and health-check.
DEDICATED CONTACT
To ensure you’re receiving the highest levels of service and customer care you’d expect, all customers are assigned a dedicated service desk manager, who’s there to make sure you’re happy with the service.
IT SERVICE DESK
The importance of rapid problem resolution, where IT infrastructure is concerned, is often imperative to the day-to-day running of any business. That’s why as part of the core managed service you’ll have access to our experts on our dedicated service desk, manned by experienced support engineers.