On Demand support
Our pay as you go IT support service is for businesses or IT teams needing complementary IT support and those not wishing to commit to a monthly contract - simply pay for the service you need.
Helpdesk is an additional service added to our managed support. With managed support we look after your systems functionalities and performance, but if you don't know how to attach a file to an email, how to crop an image and so on, then this support is user support which we call Helpdesk. You can add this support for a small additional fee to your package.
remote managed support
This type of support come with unlimited email support for the usual issues that you may have such as printer not working, PC keeps crashing and simillar and of course we proactively monitor your systems for any likely failure. We also maintain system updates and security updates routinly.
Premium managed support
For a fixed monthly cost you get our fully comprehensive Premium Support backed up by proactive 24/7 support by email and phone plus remote support and onsite engineer attendance if needed. You can also add Helpdesk on the top for a small fee. With this support we offer guaranteed response time.